Shipping & Return
Shipping
・Our cut-off time is 17:00 on every business day. Orders placed before 17:00 are processed on the same day.
・You will receive a confirmation and track & trace code via email once your order has been shipped.
・Orders are not shipped or delivered on weekends or national holidays.
・Shipping charges will be calculated and displayed at checkout of your order. Delivery duration depends on your location in Europe. The following chart is an estimation of the time and cost for each county.
| Destination | Est. Delivery Time | Fee | Free Shipping from: |
| Netherlands | 1-2 business days | €5.00 | €50 purchase |
| Belgium | 1-2 business days | €6.00 | €50 purchase |
| Germany | 2-3 business days | €7.50 | €50 purchase |
| Austria Denmark France |
2-3 business days | €10.00 | €50 purchase |
| Czech Republic Estonia Ireland Hungary Luxembourg Poland Slovakia Slovenia Sweden |
3-6 business days | €15.00 | €75 purchase |
| Italy Portugal Spain |
3-5 business days | €17.50 | €75 purchase |
| Croatia Latvia Lithuania |
4-8 business days | €20.00 | €75 purchase |
| Bulgaria Finland Romania |
5-8 business days | €25.00 | €120 purchase NB: 50% shipping discount from €75 |
| Greece | 3-6 business days | €30.00 | €120 purchase NB: 50% shipping discount from €75 |
| Switzerland | 2-3 business days | See below | €170 purchase |
Switzerland:
| Switzerland < 1kg | €27 |
| Switzerland 1~2kg | €29.50 |
| Switzerland 2~3kg | €32 |
| Switzerland 3~4kg | €34.50 |
| Switzerland 4~5kg | €37 |
| Switzerland > 5kg | €39.50 |
| Switzerland free shipping | Orders of €170 and up |
Return
If you are not satisfied with the products, we offer a 35-day return policy for all items purchased from our website. Please note that the below conditions apply.
Condition:
- Our return policy lasts 35 days from when you receive your order.
- Your item must be unused and in the original condition.
- Your item must be in the original packaging to avoid damage in transit.
- You will be responsible for the return shipping cost. Please note that cash on delivery cannot be accepted.
Please note that the above is an extracted description of our full policies. For our complete policies, please see Shipping & Delivery / Return & Refund Policy.